Order Status

» Satisfaction Guarantee
» How do I check the status of my order?
» How do I track my order?
» How do I make a change to my order?

Your Satisfaction is Guaranteed

Right of Way has built its reputation on being one of the best companies to buy traffic control and road safety equipment from. If you are not completely satisfied with the items you have purchased from Right of Way simply give us a call. Let’s talk about it. We can help with most of your problems. Or if there is a need for return, let us know which item(s) you would like to return. All returns are subject to a 15% restocking charge. Right of Way will only accept these returns within 30 days from the date of your invoice. Used parts cannot be exchanged, refunded or returned. Let us know what you’d like to do, as we want you to be completely satisfied.

How do I check the status of my order?

You can call our Customer Service Dept. at (888) 888-7875 and press 4 for equipment sale to get up-to-date order information.
Please note the stock status of the items you ordered on your email order confirmation. Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and shipping to address are not the same. For this reason it is important that you provide your correct phone number and e-mail address.

How do I track my order?

At the time of your order shipment, you will receive an email notification from UPS. This will confirm that the order is in transit and give an estimated delivery date. You may contact UPS for further shipment information.

You can also call the Right of Way Customer Service Dept. at (888) 888-7875 and press 4 for equipment sales to get your shipment tracking numbers. Please be sure to have your Order Number handy to expedite your request.

How do I make a change to my order?

As orders are processed very quickly; making a change to your order cannot be guaranteed. Please call the Right of Way Customer Service Dept. at (888) 888-7875 and press 4 if you need to change or cancel your order. We will do our best to accommodate your request.